“My insurance company tried to make me take my car to one of their preferred shops so that I could get a guarantee.  I told them that I have always had my repairs done at Grahams and that they give me a personal guarantee that I have never had to use."
“My neighbor said that Grahams does good work and he was right!  I couldn't even tell where it had been wrecked."
“You repaired my car exactly like the estimate said.  The price you quoted me was the price I paid.  And the service was quick and painless.  Thanks Phil”